Privacy Policy - BrandPulse

Our Commitment to Data Protection

At BrandPulse, we understand that your privacy is important. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. We are committed to maintaining the highest standards of data protection and transparency in all our operations.

This policy applies to all personal data we process through our website, communications, and business relationships. By using our services, you agree to the practices described in this policy. We encourage you to read this document carefully to understand how your information is handled.

What Personal Data We Collect

Information You Provide Directly

When you interact with our website or request our services, you may provide us with personal information including:

• Name and contact information (email address, phone number)
• Company name and business details
• Messages and inquiries submitted through contact forms
• Marketing preferences and communication choices

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• Browser type, operating system, and device information
• IP address and general location data
• Pages visited, time spent on pages, and navigation patterns
• Referring website and search terms used to find our site

Legal Basis for Processing

We process your personal data based on the following legal grounds:

→ Consent: When you provide explicit consent for specific processing activities
→ Contract Performance: To fulfill our service agreements with you
→ Legitimate Interests: To improve our services and maintain business operations
→ Legal Obligations: To comply with applicable laws and regulations

How We Use Your Personal Data

Primary Uses

We use your personal information for the following purposes:

Service Delivery and Communication

Responding to your inquiries, providing quotes, delivering our marketing services, and maintaining our business relationship with you.

Website Improvement and Analytics

Analyzing how visitors use our website to improve functionality, user experience, and content relevance.

Marketing Communications

Sending you information about our services, industry insights, and updates (only with your consent or where permitted by law).

Legal Compliance and Protection

Complying with legal obligations, protecting our rights and interests, and preventing fraud or misuse of our services.

Data Sharing with Third Parties

We may share your personal data with carefully selected third parties in limited circumstances:

• Service Providers: Companies that help us operate our website and deliver our services (hosting providers, analytics tools, email platforms)
• Business Partners: When necessary to deliver specific services you've requested
• Legal Authorities: When required by law or to protect our legal rights

We ensure all third parties are contractually bound to protect your data and use it only for specified purposes.

How We Protect Your Data

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

✓ Secure SSL/TLS encryption for data transmission
✓ Regular security assessments and updates
✓ Access controls and authentication procedures
✓ Staff training on data protection principles
✓ Regular backups and disaster recovery procedures

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Inquiries: Retained for up to two years after last contact
• Client Records: Retained for the duration of our business relationship plus seven years for legal and accounting purposes
• Marketing Data: Retained until you withdraw consent or request deletion
• Analytics Data: Typically aggregated and anonymized after 26 months

Your Rights and Data Management

You Have Control Over Your Data

Under applicable data protection laws, including GDPR and Cyprus data protection regulations, you have specific rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

Right to Access

Request a copy of all personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data (right to be forgotten)

Right to Data Portability

Receive your data in a structured, commonly used format

Right to Object

Object to processing based on legitimate interests or for marketing

Right to Restrict Processing

Request limitation of how we process your data

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month, though complex requests may take up to three months (we will inform you if additional time is needed).

Please note that certain rights may be subject to legal limitations, and we may need to verify your identity before processing your request.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

→ Avoid filling out contact forms, account registrations, or any data-submitting features
→ Disable cookies through your browser settings (see our Cookie Policy for more details)
→ Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly.

International Data Transfers

While we primarily operate within Cyprus and the European Economic Area, some of our service providers may process data outside the EEA. When we transfer personal data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for multinational service providers

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete the information.

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours of becoming aware of the breach
• Inform affected individuals without undue delay if the breach is likely to result in a high risk
• Provide clear information about the nature of the breach and steps being taken
• Take immediate action to mitigate any adverse effects

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if you have an active relationship with us
• Display a prominent notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact us:

Email: info@domain.com

Phone: +357 22 674 319

Address: 23 Kyriakou Matsi Avenue, 1082 Nicosia, Cyprus

You also have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection if you believe we have not handled your data appropriately.